FAQ'S – The Cat's Meow Superstore the One Stop Online Cat Lovers Shop

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FAQ'S


 

 

FREQUENTLY ASKED QUESTIONS

CONTACT 
Our website: www.thecatsmeowstore.com is fully automated 24/7 days week-365 days a year.
Our hours are typically Monday-Friday 9am-5pm CST.
Our response time is typically within 24 hours weekdays 24-48 hours on weekends.  
Looking for something in particular? Let us know what we are missing.
Contact Us and we will do our best to try and locate it especially for you and within your budget.
Would you like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information. We would love to hear from you. If you. Please let us know. 
We will respond typically within 24 hours. 
 Please feel free to Contact Us with any questions or inquiries you may have
or
 
you can contact us by email at info@thecatsmeowstore.com
or
you can contact us by mail

The Cat's Meow Superstore

Customer Service

212 East James Street 

Dwight, IL 60420
Q. Where is your company located?
We have an office located in Illinois, the U.S. Our supply warehouses are located in the U.S. Our high-quality suppliers are located all over the world. 
Q. Will you be adding more products?
We are always in the process of adding products to our store daily. We want to ensure we provide our customers with high quality, unique, low-cost products and provide everything that is needed to help make the best customer experience possible.
PLACING AN ORDER
Q. Where can I place an order from?
Currently, we ship only to the United States. 
Q. If I enter my email address will you sell my information?
We do not sell our customer’s information. Any information provided is strictly used for follow-up correspondence and sometimes to send our newsletters, promotions, coupons for discounts. 
Q. I need to change something on my order. How can I do that?
Your order can be altered at any time prior to shipment.  Once the order is shipped, it is out of our control.  If it is before shipment Please Contact Us.  If you would like to add something to the order, you will have to place a new order.
ORDERING
Q. Which currency will I be charged in?
We process all orders in US currency. Our checkout uses US currency with the most current exchange rate.
PAYMENT
Q. How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Amex, and Discover
Q. Are my payments secure?
Our checkout process uses Shopify as a trusted online payment solution for the web. The Cat's Meow has all the same securities and payment fraud protection as Shopify because payments are processed through the Shopify Gateway. When you provide us with your credit card information the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards. In other words, it is very secure and you don't have to worry.
 Q. Will I receive a confirmation number when I place my order?
Yes, all customers will receive a Confirmation Order Number right after placing their order. We also send a confirmation of the order that was placed via email. Please Contact Us if you don't receive one within 24 hours. 
Q, Will I receive a tracking number?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's Customs Department directly and ask that they release your items immediately.
. Please note: We have no control over any custom’s issues.  
Q. I did not get a tracking number, what do I do?
Once your order has been completely processed we will email you a tracking number (typically within 3-4 days of your purchase). If you did not get a tracking number after 7 days of your order you can simply request the tracking number through our Contact Form and we will gladly provide you with the tracking number. 
SHIPPING
Q. Where do you ship from?
The majority of the time our products are shipped directly from our partner suppliers which are located around the world.
Q. What is Processing and Shipping Times?

PROCESSING AND SHIPPING TIMES

Processing and Shipping times often may vary depending on the product. Shipping times vary because we are partnered with multiple suppliers from all across the world. So different products can come from multiple locations.

Our shipping times are usually as follows:

Initial Verification 8-12 Hours. Processing 1-2 Business Days. Most items will ship out within 1-2 business days of ordering. (weekends and holidays not included). Shipping 3-8 Business Days. You should receive your order within 12-20 business days or sooner be depending on the supplier. Unless otherwise stated in item description.

The wide range of shipping times is due to different policies of customs clearance in different countries. Most of our customers get their order within 2 weeks! 
We are a small, independent company so these are guidelines are not hard and fast rules! Just contact us if you need an update estimated time of arrival.
Please do not panic if it does not show up immediately, it's on its way (please contact us if you need any information.  
Thank you for your support and patience to help us grow and flourish. We sincerely appreciate your business and we hope you enjoy our products, which are often not sold in stores and at rock-bottom wholesale prices. 
 Q. Will the customer have to pay customs?
For most countries, you will not have to pay customs, but it depends on where are you located and if you order more than 1 piece.
Q. What are my shipping options?
We offer standard shipping. The shipping rate ranges from a flat-fee (if the product has a special sale) to FREE for non-sales event items.
 Q. Do you ship Worldwide?
    No. Currently we ship only to the United States. 
    Order Status
    Q. I stopped receiving tracking order updates. Can you tell me what may have happened?
    Sometimes for some unknown reason, your order may not have been released by customs. If that is the case we will l then send you a replacement.
    Q. I ordered multiple items but I only received one or some. Where is the rest of my order?
    Because we are partnered with multiple suppliers from all around the world, different products can come from multiple locations. Each supplier focuses on fulfilling specific items that they supply. Because of this, you may receive an item separately from the rest if you ordered products. Some items may come from two different distribution sites or suppliers. So, rest assured if all items from your order do not arrive with the rest of your order; it is on its way!
     Q. My order hasn’t arrived yet, what do I do?
     If it is beyond the estimated shipping times since you have placed your order, please Contact Us with your order number and we will investigate the orders status.
      AFTER RECEIVING YOUR ORDER
      Q. How do I contact you if I have a problem with my order?
      Please Contact Us at the bottom of our website or all inquiries can be forwarded to info@thecatsmeowstore.com. Our contact information is also listed at the bottom of our website.
      EXCHANGES AND RETURNS
      Q. What is this store's Return and Exchange Policy?
      FOR MOST PRODUCTS: we offer a 30-day Return/Exchange Policy. If you would like to exchange/return your product, just email us and we will provide you with an RMA number and how to return the products. Please note: you are responsible for return costs.
      *Please include your order number and receipt inside your return package.
      Please note, any product which has intimate/health usage (shape-wear, underwear or other intimate products) these items are not covered due to hygiene concerns.
      Please reference our Return Policy link at the bottom of our web pages for a detailed explanation of our Return and Exchange Policies.
      {lease note: We STRONGLY recommend looking at the sizing guidelines outlines in the product description before purchasing.  
      Q. What is this store's Return Policy?
      Please reference our Return Policy link at the bottom of our web pages for a detailed explanation of our Return and Exchange Policies. 
      Q. What do I do if I need to exchange or return something?
      No worries! Contact us right away. Use our RETURN CENTER  so we can help guide you through the process.
      FEEDBACK
      Your FEEDBACK is greatly encouraged and needed.
      HELP US GROW 
      We are a fledgling, small independent company based in Illinois, USA. Our company has readily taken on the task of the wholesale sales market by finding our customers thousands of high quality, unique and low-cost products. We have also provided our customers with a way to easily and conveniently find the products you desire on our website.
      In order to provide the best customer experience possible. Please help us grow by sharing us with your friends! More people that visit our site can provide us with invaluable information so we can provide more products and features catered to our customers' needs.  Then we can add a greater selection of quality, low-cost products at rock bottom wholesale prices.
      We greatly appreciate any and all feedback. If have any questions, suggestions or comments, please feel free to Contact Us.
      Thank you for visiting!
      Gina Vince
      Founder
       The Cat's Meow Superstore
      www.thecatsmeowstore.com 

       

       


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      The Cat's Meow Superstore,Department Store,Dwight,IL